Support

Levit & James Support

By e-mail: support@levitjames.com
By telephone: 703.771.8185

If you are receiving an error message: please send us a screen shot of the message, a copy of any modified configuration files, and a copy of any application log(s).
Please be prepared to give us a summary of the software loaded on your desktop, including versions. This generally includes OS, Office, L&J software, and other applications that integrate with Microsoft Word.
If you are reporting a malfunction:
- Please determine whether this problem is occurring on one desktop, some desktops, or all desktops.
- Please determine whether this problem is occurring with one document, certain documents, or all documents. If possible, please send us a copy of any document which exhibits the problem.
- Please be prepared to tell us whether the problem has occurred from the start, or whether it came up suddenly; in the latter case, let us know what other changes may have occurred on the desktop or in the environment recently.
If you contact us by telephone, please try to have access to a machine and document on which the problem can be exhibited.
If you contact us by e-mail, please include your full contact information so that we may reach you when necessary.

All customers with current software subscription service (SSS) contracts are entitled to unlimited technical support and product upgrades until the contract expiration date.
Anyone executing a product evaluation is entitled to unlimited technical support and product upgrades (if available) for the duration of the evaluation.
Any customer with an expired SSS may receive a courtesy level of telephone support.